Welcome to FYNEXIS.

PRIVACY POLICY

Last Updated: 16 January 2026

Welcome to FYNEXIS (“we”, “our”, “us”). This Privacy Policy applies to the website operated by FYNEXIS TRADERS PRIVATE LIMITED.

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable privacy rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By accessing or using our website, placing an order, creating an account, or otherwise providing personal information, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Information submitted through customer support or contact forms


b) Payment Information

We do not store complete payment details.

All online payments are securely processed through trusted third-party payment gateways. Payment providers may collect limited information required for transaction processing in accordance with their own privacy policies.


c) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Pages Viewed and Website Usage Activity

  • Cookies and Tracking Technologies

  • Operating System and browsing behavior


2. Consent to Data Collection and Processing

By accessing or using our website, registering an account, making purchases, subscribing to updates, or otherwise providing personal information, you expressly consent to the collection, storage, use, processing, and disclosure of your personal data for the purposes described in this Privacy Policy.

Where required under applicable law, we may seek separate or explicit consent for marketing communications or specific processing activities.

You may withdraw consent at any time by contacting us at info@fynexistraders.com, subject to applicable legal or contractual obligations.


3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations, shipping notifications, and updates

  • Improve website functionality, performance, and user experience

  • Provide customer support and respond to inquiries

  • Send promotional offers and marketing communications (only with consent)

  • Prevent fraud, abuse, unauthorized access, and improve security

  • Comply with legal, regulatory, tax, or compliance obligations


4. Sharing of Information

We do not sell, rent, or trade your personal information.

However, we may share information with:

  • Delivery and logistics partners for order fulfillment

  • Payment processors and payment gateway providers

  • Website hosting, analytics, and technology service providers

  • Marketing or communication service providers (where permitted)

  • Government authorities, regulators, law enforcement agencies, or courts if required by law

All service providers are expected to maintain reasonable safeguards and confidentiality standards.


5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and performance

  • Remember your preferences and settings

  • Analyze website traffic and visitor behavior

  • Enhance user experience

You may disable cookies in your browser settings; however, some website features may not function correctly.


6. Data Security

We implement commercially reasonable and industry-standard safeguards to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

Security measures may include:

  • Secure servers

  • Restricted system access

  • SSL encryption

  • Secure payment processing integrations

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.


7. Your Rights

Subject to applicable law, including the DPDP Act, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal data (where legally permitted)

  • Withdraw consent for marketing communications

  • Request details about how your information is processed

  • Raise complaints or grievances regarding personal data handling

To exercise these rights, contact us at info@fynexistraders.com.


8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security measures of third-party websites. Please review their privacy policies before sharing personal information.


9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, tax obligations, dispute resolution, and enforcement of agreements.

When information is no longer required, we will securely delete, anonymize, or dispose of personal data in accordance with applicable legal and operational requirements.


10. Children’s Privacy

Our website and services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect, store, or process personal information from individuals under the age of 18. If we become aware that information from a person under 18 has been collected, we will take reasonable steps to promptly remove such information.

If you believe a person under 18 has submitted information to us, please contact us immediately.


11. Compliance with the Digital Personal Data Protection Act, 2023

We process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

We implement reasonable safeguards to protect personal data, obtain consent where legally required, process information for lawful purposes, and provide mechanisms for users to exercise applicable privacy rights including access, correction, deletion, and grievance redressal.


12. Grievance Officer

In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, users may contact our designated Grievance Officer regarding complaints, concerns, or issues relating to personal information, privacy, or data processing.

Grievance Officer Details

Grievance Officer Name: Aarav Sharma

Company: FYNEXIS TRADERS PRIVATE LIMITED

📞 Phone: +91 8368967756
📧 Email: grievance@fynexistraders.com

Address:
Third Floor Flat No: W-6 Right Side, Patel Nagar West, New Delhi, Central Delhi, Delhi – 110008

We will make reasonable efforts to resolve grievances within a reasonable timeframe in accordance with applicable law.


13. Data Breach Notification

In the event of any unauthorized access, disclosure, alteration, loss, or destruction of personal information, FYNEXIS TRADERS PRIVATE LIMITED will take reasonable and appropriate measures to:

  • Identify, investigate, and contain the incident

  • Mitigate potential risks and damages

  • Notify affected users where required under applicable law

  • Inform relevant regulatory or governmental authorities if legally required

  • Take corrective actions to strengthen security safeguards and prevent recurrence

While we maintain reasonable security practices and procedures, users acknowledge that no system can guarantee absolute security.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.

Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.


15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or personal data matters, contact:

FYNEXIS TRADERS PRIVATE LIMITED

📞 Phone: +91 8368967756
📧 Email: info@fynexistraders.com

Address:
Third Floor Flat No: W-6 Right Side, Patel Nagar West, New Delhi, Central Delhi, Delhi – 110008